REAL TIME INFORMATION-

The Lynd Company believes that making decisions ahead of the curve is key to successful property management. In order to achieve this they maintain a web based property management system that allows for viewing of real time information. As rents are collected and leases transacted on site our portfolio managers can instantaneously see what the effects these recent developments have on the asset. This system places the information in the hands of key people who can then make meaningful decisions.

• Ultranet
  Our Ultranet environment houses all deliverables including balance sheets, income statements and performance statements. All of which are accessible 24/7 with just a few clicks of your mouse. (click here for a sample)
• Live Wire
  Our state-of-the-art Live Wire reporting system allows all stakeholders to monitor true property performance in real-time. Each key performance indicator updates every 20 minutes and can be dynamically sorted or sliced by portfolio, region, state and city. (click here for a sample)
• Automated Reporting System
  Our automated daily report system provides extremely detailed information on key performance indicators for your property on a daily basis.(click here for a sample)

INVESTOR / CLIENT RELATIONS-
At The Lynd Company we believe in a high degree of transparency between the assets we manage and the principals who own them. In order to increase this transparency we have developed an investor portal that can be accessed anywhere in the world. Through this portal you may view financial statements, real-time collections and occupancies. With this level of disclosure you are never out of touch with the performance of your investment. ULTRANET- Our Company has developed an extensive intranet dubbed “Ultranet” in order to create a virtual environment that contains: Centralized forms, procedures, news, training and programs. This venue allows all our properties to receive a standardization of information and helps the community manager stay up to speed on current policy. 

CALL CENTER -
In efforts to improve and standardize the “Lynd Service Experience” across the country, Lynd developed its own in house, 24/7/365 solution for its current and future Residents,
the Call Center. 

In addition to increasing customer service standards, it was also developed to capture overflow lease calls 24/7 and to handle the majority of the maintenance requests in one integrated package. Their support gives the communities a live presence 24 hours a day and serves as that additional resource to the on-site Team, which allows them the opportunity to focus more on individual visits in the office and resident retention efforts. 

Staying connected ensures a great relationship between the Residents and the on-site Team, and the Call Center is a huge part of that success. The Call Center tracks service requests and ensures accuracy for Resident specific related service costs and customer service reliability. An electronic trail is created from the Call Center to track the entire service process from call to completion. Combined with the investments that Lynd has made with the Call Center and the development of its online presence via the Resident Portals, the Residents are sure to have an experience like no other. 

As an independent department of the company, the Call Center assists the Operations Team in identifying immediate trends at communities. The fact that they are independently managed ensures that each resident is given the same level of service regardless of their location or asset classification. Unlike other operations, these individuals are all Lynd dedicated agents, trained and managed by Lynd directly. This ensures one consistent message from community to community and resident to resident, making the operation seamless across the entire portfolio, whether the asset is owned, partnered, or fee managed. This transparency allows us to focus on the most important aspect of the operation, customer service. 

PRICING PROGRAM-
This program was cultivated through years of management experience and the awareness that the industry lacked an effective pricing tool to respond to the most appropriate market indicators. The program consists of two major systems: New Leases and Renewals.

The Pricing Program was developed based on the philosophy that rental rates are a product of both submarket supply and tenant demand. The model is monitored and updated on a weekly basis in order to react to historical trends and predicted future demand. It employs a check and balance system to monitor property diagnostics and generate an optimal balance between property occupancy and rental growth for both new leases and renewals.

Rental markets are constantly fluctuating; our pricing program aims to attack this volatile market and price our units accurately on a weekly basis. Accordingly, we are able to take advantage of every possible rental increase opportunity. 

E-Supply Systems
ESupplySystems.com is a web-based MRO (maintenance, repair, and operations) procurement solution for the property management industry enhanced with budget controls and other business intelligence tools. MRO spend is the largest controllable expense. By implementing eSupply Systems, The Lynd Company was able to reduce the MRO expense by more than 10%. Utilizing the technology minimizes inefficiencies that affect the property management industry by: aggregating purchasing power; controlling expenses; increasing budget compliance and transparency; decreasing administrative costs; allowing users to focus on revenue-generating, service-related activities; and reducing errors. 

Online Services – (Portals, Payments, and Communication)
As technology continues to evolve and residents adopt online services into their lives everyday, companies have to adjust to their customer needs. Lynd has done so in recent years by implementing Online Services across their portfolio. Resident Portals have allowed Lynd the opportunity to constantly reach their Residents online, while given them options to submit service tickets, view local community events, and pay their monthly dues, all from the convenience of their computer or phone. Lynd is bridging the technical gaps across the portfolio by offering a combination of Online Services and Traditional Services onsite. This combination of service ensures that we are taking care of our existing resident base, as well as it prepares us for the new generation of renters that are getting ready to hit the market in the coming year. Although technology will never replace human interaction, it does allow you the opportunity do more with the limited hours in the day and helps you stay in touch with your residents. It is these efficiencies that help Lynd separate themselves from the traditional operator in the market. 

UTILITY BILLING-
The Lynd Company’s Energy Services “ES” Department manages our in-house Ratio Utility Billing System (RUBS). Our ES department has created a proprietary database software system that effectively controls the bill back program in effort to recapture utility expenses in a timely and efficient manor. As the owners of the system, we have vested interest to both billing and collecting in a manor that a third party can not provide. Unlike traditional third party billing companies, our ES department services the recapture process at most 45 days in arrears (average 25 days as a portfolio). ES has also systematically created a final bill function that allows our residents to pay their final utility bill prior to their move-out date; something that is not common in the billing industry.

Our system covers the full spectrum of reimbursable expenses including but not limited to: electricity, water, trash, gas, pest and cable. Administering this process gives us a distinct advantage in terms of evaluating additional means of revenue generation. 

ES isn’t restricted to just processing utility bills, ES also monitors their portfolio’s consumption patterns. If an anomaly occurs, ES investigates for leaks and/or faulty equipment. When a leak is apparent, ES manages the repair and reimbursement process. ES has effectively added protocols to not only maximize revenue for their properties, but also reduce expenses with the help of their consumption software. 

FINANCIAL ACCOUNTABILITY

OUR PRODUCT-
Each month we aim to issue to our owners, investors, lenders and co-workers financial statements that are Accurate and Timely. All financials are delivered electronically to our financial statement end users on the 15th of every month subsequent to the close of each production month. The end users of our financial statements are our customers, and we strive to provide them with a consistent, accurate, and user-friendly product to help them assess the performance of the property managed by The Lynd Company.

OUR SERVICE-
The Accounting and Finance Team is a service organization to our co-workers and clients. Service is a perception determined by the person on the receiving end of our efforts. We strive to Exceed the Expectations of our customers through Responsiveness, Professionalism and Teamwork. Our customers will always receive best-in-class service from the Accounting and Finance Team. 

OUR TEAM-
Each member of the Accounting and Finance Team is a valued employee and team member. We will respect, support, encourage and assist each team member. Through hard work, dedication and fellowship, our TEAM will achieve all goals. 

HUMAN RESOURCES

The Human Resources Department is a service-based organization designed to support the many valued employees of The Lynd Company. The members of the Human Resources team strive to make The Lynd Company “A Great Place to do Great Work!” Human Resources provides the following services to its employees:

• New Hire Counseling and Orientation.
• Employee Training and Development
• Healthcare Assistance
• Worker’s Compensation Counseling
• Benefits Counseling and Enrollment Assistance
• Payroll Services
• Confidential Matter Counseling
• Conflict Resolution
• And many other services to support our employees